Return & Refund Policy

We aim to provide the best experience for our customers, ensuring transparency and trust in all our processes. Please review our policy below, tailored to balance fairness for you, Herbly and our suppliers.

Returns

Our return policy lasts 14 days (or less if the product has an expiry below 14 days) from the date you receive your order. If 14 days have passed, we cannot offer a refund or exchange.

To be eligible for a return, the item must:

• Be unused, unopened, and in the same condition as when received.
• Be in its original packaging.

Certain items are non-returnable:

• Perishable goods (e.g., herbal powders or teas).
• Personal care products (e.g., balms or oils) once opened.
• Gift cards or digital downloads.

How to Return Your Item

To initiate a return, please contact us at [email protected] with proof of purchase (order number or receipt). We’ll guide you through the process.

Note: Do not send the product back to the manufacturer.

Refunds

Once we receive your returned item, we will inspect it and notify you via email of approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 7 business days.
• For late or missing refunds: Check your bank, contact your card issuer, or contact us if there are further delays.

Exchanges

We replace items only if they are defective or damaged. Contact us at [email protected] to request an exchange. Please include photos of the damaged or defective product.

Shipping Costs for Returns

• Customers are responsible for return shipping costs. These are non-refundable.
• If a refund is issued, the return shipping cost will be deducted from the total refund amount.

For higher-value items, consider using a trackable shipping service or purchasing shipping insurance to ensure your product’s safe return.

Gifts

If the item was marked as a gift during purchase and shipped directly to you, you’ll receive store credit for the value of the returned item. If it wasn’t marked as a gift, we will issue the refund to the original purchaser.

Contact Us

For any questions about returns or refunds, feel free to contact us at [email protected]

We’re here to ensure your satisfaction while maintaining our commitment to quality and transparency.